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Questions & Answers
Frequently asked questions
GENERAL FAQs
Embroidery Files
Monogram designs include vector (.EPS, .AI, .SVG) and raster (.PDF, .PNG, .JPG) formats. Vector files are scalable and editable; raster files are high-resolution for quick use.
To get the most out of your purchase, we recommend using:
Adobe Illustrator or similar for editing vector files (.AI, .EPS, .SVG)
Adobe Photoshop or similar for raster files (.PNG, .JPG, .PDF)
Yes, vector files are fully editable. Change colors, resize, or modify elements easily in vector-based design software.
Files are delivered digitally via instant download after purchase. No physical items are shipped.
All sales are final. Ensure file formats and product details meet your needs before purchase.
Yes, we offer custom designs. Turnaround is 2–3 business days. We’ll email previews, collaborate on revisions, and send final files upon approval. Share your initials, preferred style, and specific requests to begin. Visit our 'Request Your Initials' page to order.
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